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ASSA ABLOY Global Solutions GmbHASSA ABLOY Global Solutions GmbH

Digital Guest Experience

Digital Guest Experience for hotels

Personalized communication and increased efficiency along the entire guest journey

We offer hotel operators the opportunity to offer their guests highly-customized products and services via a digital platform. The app-free mobile solution combines a fully-digitized guest folder, a mobile ordering system and AI-driven chatbot capabilities with MESSERSCHMITT’s technology offering for access control and room control. This not only increases guest satisfaction, but also the hotel’s revenue potential and operational efficiency.

One central communication platform

Enhance your guest experience and streamline operations through personalized communication and digitization using your guests own personal device.

Unique advantages:

  • Fast setup in only 3 to 4 weeks
  • Customized modules according to your requirements
  • Unlimited user accounts and content uploads
  • Comprehensive integrated data and reports
  • Multi-property management via a central dashboard

Guest registration via app

Guests register quickly and easily before they arrive for:

  • digital check-in
  • keyless access to the room
  • contactless room control

Digital check-in

Instant access to the room with the user’s own mobile device

  • Reduces waiting lines
  • Eases the workload for the reception desk
  • Possible integration of: GTRIIP, Hotelbird, CODE2ORDER, ATVision, Enzo Systems, Sezam24, Betterspace and many more

Check-in-terminals

Secure check-in around the clock

  • More service with less personnel
  • Possible integration of: Ariane, Betterspace, Sezam24 and many more

Mobile keys

Convenient, contactless access to the room with the user’s own mobile device

  • Sustainable alternative to conventional keycards
  • Possible integration of: SABA, CODE2ORDER, Hotelbird, Betterspace, ATVision, Upswing and many more

Chatbot

Virtual host, based on artificial intelligence (AI)

  • Handles repetitive, simple interactions
  • Eliminates language barriers
  • Conserves valuable personnel resources

Mobile orders

Access to hotel services via the user’s own mobile device

  • From food and drinks to spa offers
  • All orders are forwarded immediately
  • Built-in upselling mechanisms increase sales
  • Easily integrates with any cloud-based point-of-sale system

Digital guest folder

Modern, dynamic hotel information on the user’s own mobile device

  • Environmentally-friendly alternative to conventional guest folders
  • Existing reservation platforms (e.g. for restaurant or spa) can be integrated
  • Easy to update
  • Effortless planning and execution of promotions

Digital room control

Control of room functions via the user’s own mobile device

  • From room temperature to lighting and drapes
  • Maximizing energy efficiency
  • Intuitive and easy operation
  • Contactless for more hygiene and less wear

Digital check-out

Departure without waiting at reception

  • Eases the workload for the reception desk
  • Invoices can be viewed on the user’s own mobile device
  • Partners: GTRIIP, Hotelbird, CODE2ORDER, ATVision, Enzo Systems, Sezam24, Betterspace and many more

Let’s talk about your individual solution!

Arrange a consultation now